FAQ

We Are Here To Help

Welcome to IntoConcrete! We want to make sure that you have an excellent shopping experience with us. If you have any questions or issues, please contact us at info@intoconcrete.com or +1 (224) 677-0009. Otherwise, here are some of our most frequently asked questions:

Placing An Order

All orders are processed through a 100% secure checkout system that keeps all of your information safe.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay through a secure checkout process.

We do not charge sales tax except for orders placed in Georgia, USA. Since our main operations are situated in the state of Georgia, we must charge sales tax on orders that are placed within the state.

We are happy to add a gift note and gift wrapping to your order free of charge. Simply state in the order notes that you would like your order wrapped and add the text that you would like us to put on the note.

Shipping

We offer Free U.S. Shipping on all orders over $75. We try our best to get orders shipped out as quickly as possible. Learn more.

Orders will be shipped out within 1-2 business days. If you purchase any form of expedited shipping, we will try our best to ship it on the same business day.

We offer complementary shipping on all domestic orders over $75.

We offer multiple expedited shipping options at checkout. Any orders placed with these options will be sent out on the same business day if possible.

We ship our products through USPS and UPS domestically and through DHL for international orders. All options, shipping times, and costs are available at checkout.

We ship our products from our warehouse in Atlanta, Georgia.

We offer shipping to almost every country in the world. However, we will not cover potential import taxes in the case that they arise.

Returns

We stand proudly behind the quality and craftsmanship of our designers. That's why we offer 30-day returns. Learn more.

Contact us at info@intoconcrete.com with your order number and we will get back to you as soon as possible with instructions.

We will refund the total amount of product that you ordered plus what you paid for shipping. However, we do not cover the return shipping.

About Concrete

Each concrete piece is unique; bubbles and small imperfections are part of the piece’s singularity and character. Concrete is a live material. Your piece will age and change over time with exposure to air and with wear, just as concrete does in monuments and buildings.

The terms cement and concrete are sometimes used interchangeably. However, concrete is a composite material with cement only being a component in the mix. Aggregates such as sand, gravel, or crushed stone are mixed with water and cement to produce concrete. 

Traditionally used in construction, regular concrete does not have the fluidity or properties to create the intricate pieces featured in our store. Each of our designers handcrafts their products one a time in small batches with their specialized mixes, which they have developed over years of experimentation through trial and error.

Many people are surprised by how light many of our concrete pieces are; still substantial pieces like our Corvi Wine Cooler do have some weight behind them. Be aware that concrete works can chip if they impact a hard surface. Treat them with the caution you would use with glass in similar circumstances.

In general, you may use mild soap and water. Remove excess moisture with a dry, lint-free towel.

Have Any Further Questions?

Shoot us a message on our contact form or reach our Customer Service Team at info@intoconcrete.com.

We will be happy to help!